📌 RUIKI JEWELRY | Official FAQ & Customer Guide
Welcome to Ruiki Jewelry! ✨ We craft everyday piece with 100% natural stones and healing vibrations. To give you the best shopping experience, here is everything you need to know:
1. 💳 What payment methods do you support?
We accept PayPal and all major Credit Cards (Visa, Mastercard, Amex) via our secure checkout, as well as Apple Pay / Google Pay.
2. ✈️ Shipping Times & Fees?
- Processing Time: 1-4 business days (purely handcrafted with love).
- Delivery Time: 7-15 business days after tracking is online (US, EU, UK, CA, AUS, JP, etc.).
- Shipping Fee: FREE SHIPPING on orders over $30!
3. 📦 Do I need to pay customs duties or taxes?
NO. All prices include custom duties for your country. We ship via DDP (Delivered Duty Paid), so there are absolutely no hidden costs or extra fees upon arrival!
4. 🌿 Are the stones 100% natural?
Yes! We only use genuine natural crystals and stones. Since nature never repeats itself, slight variations in color and texture make your piece uniquely yours.
5. 🛡️ Returns & Refund Policy?
We offer a 30-day quality guarantee. If your item arrives damaged, or if you do not receive your package within 30 days, we will issue a full refund or reship a new one immediately.
6. 🌍 Which countries do you ship to?
We currently ship to over 40 countries and regions, including the US, EU, UK, CA, AUS, JP... and we are expanding to more soon!
7. 🤝 Do you support Dropshipping / Wholesale?
Yes, we love working with global partners! Please contact us directly for bulk orders and business cooperation.
8. 📬 How to reach customer service?
We are here for you 7 days a week! Due to time zone differences, we will reply as soon as we see your message:
- 📧 Email: zwpwss2016@gmail.com
- 💬 WhatsApp: +86 18969577803