FAQ

📌 RUIKI JEWELRY | Official FAQ & Customer Guide

Welcome to Ruiki Jewelry! ✨ We craft everyday pieces with 100% natural stones and healing vibrations. To give you the best shopping experience, here is everything you need to know:

1. 💳 What payment methods do you support?

We accept PayPal and all major Credit Cards (Visa, Mastercard, Amex) via our secure checkout, as well as Apple Pay and Google Pay.

2. ✈️ Shipping Times & Fees?

Processing Time: 1-4 business days (each piece is purely handcrafted with love).
Delivery Time: 7-15 business days once tracking is online (US, EU, Canada, Australia, Japan, etc.).
Shipping Fee: Limited-Time FREE SHIPPING on all orders! (Usually free on orders over $30)

3. ⚠️ Do I need to fill out the "Company / Tax ID" field at checkout?

No, it is optional for most countries. This field is ONLY required for customers in Mexico (RFC/CURP) and Brazil (CPF) to comply with local customs regulations for smoother delivery. If you are shipping to any other country, you can simply leave it blank and proceed!

4. 📦 Special Shipping & Customs Requirements by Region (Crucial):

🇹🇼 For Customers in Taiwan (台灣買家須知): 为了确保包裹顺利通过顺丰速运及海关，下单时请务必注意以下两点：
1. 请务必用中文填写您的收货地址与姓名。
2. 请在地址栏或备注中填写您的身分证字号（ID Number）。同时，请确保您已在手机上下载并完成 "EZ WAY 易利委" 实名认证，否则包裹将无法顺利通关派送。
🇲🇽 🇧🇷 For Customers in Mexico & Brazil (RFC / CPF Tax ID Required): To ensure smooth customs clearance, you must provide your local Tax ID (RFC for Mexico, CPF for Brazil) during checkout. Please leave it in the Tax ID field or order notes. Since we ship via the DDP (Delivered Duty Paid) model, we will pre-pay all customs duties for you—no extra action is required from your side!
🇪🇺 For EU Customers Regarding the July 1st, 2026 Tax Update: Under the latest EU regulations, a flat tariff of approximately €3 is applied per package based on its HS Code category. To protect our customers from automated, repetitive platform taxes, Ruiki Jewelry ships to the EU via the DDP (Delivered Duty Paid) model. We fully cover both the customs duties and VAT from our side. What you pay at checkout is the final cost—there will be absolutely no hidden fees or extra taxes upon delivery!

5. 🌍 Which countries do you ship to?

We currently ship to over 40 countries and regions, including the US, EU, UK, Canada, Australia, and Japan... and we are expanding worldwide soon!

6. 🏝️ Do you deliver to island addresses? (New Policy)

While we ship to over 40 countries, we unfortunately cannot accept orders or deliver to island addresses or overseas territories within these regions (with the sole exception of Hawaii and Alaska in the United States). Due to international logistics restrictions, if your shipping address is located on an island, please refrain from placing an order, as we will be forced to cancel and refund it automatically. Thank you for your understanding!

7. 🌿 Are the stones 100% natural?

Yes! We only use genuine, ethically sourced natural crystals and stones. Since nature never repeats itself, slight variations in color and pattern make your piece uniquely yours.

8. 🌱 Are your products eco-friendly and compliant? (REACH Certified)

Yes, absolutely. We strictly use eco-friendly materials. Our natural stone beads are inherently sustainable and environmentally safe. To minimize ecological impact, we keep metal accessories to a minimum, and any metal components we do use are strictly eco-friendly and non-toxic. We have rigorously tested our primary styles, and they are officially REACH Certified for compliance with safety and environmental standards.

9. 🛡️ Returns & Refund Policy?

We stand behind our craftsmanship with a 30-day worry-free guarantee. If your item arrives damaged, or if your package is not delivered within 30 days, we will issue a full refund or send a brand-new replacement immediately.

10. 🤝 Do you support Dropshipping / Wholesale?

Yes! We love collaborating with global partners, dropshippers, and wholesale buyers. Please contact us directly for bulk discounts and customized business cooperation.

11. 📬 How can I reach customer service?

We are here for you 7 days a week! Due to time zone differences, we will reply as soon as we see your message: